WE ARE IN THIS TOGETHER

March 23, 2020 11:10 am

Update (23/03/2019)

We have taken the difficult decision to close the hotel until further notice. Our team look forward to welcoming guests back in the near future.

We will be following developments on a daily basis and will make adjustments accordingly. Stay safe!


Covid-19 update

Our number one priority at this difficult time are our guests and dedicated team. That’s why we, as a business, have been following the strictest advice including the implementation of the protocols advised by the Guernsey Government for the safety of all who join us.

Our employees are fully aware of the current requirements and are undertaking extreme levels of every health and safety procedure, to ensure that the highest possible hygiene standards are maintained, throughout every aspect of our restaurant.

We have implemented new guidelines and procedures with regard to any member of our team returning from an affected area or those who have family members or even housemates that have recently returned from these regions. They have automatically been requested to self-quarantine for fourteen days and then confirm there are no symptoms of any illness.

We will be following developments on a daily basis and will make any adjustments accordingly.


Assistance with existing and future bookings

If you need advice on booking or to amend reservations made direct with us, please contact the hotel reservations team who are available to help. If you need to adjust reservations made through another travel site or booking agent, please contact them for assistance. Given the impact of COVID-19 on how we work, entertain and travel, we have been adapting our cancellation policy over the past several weeks to the evolving nature of this epidemic. We endeavour to provide our customers as much flexibility as we can during these challenging times.

Generally speaking, for guests with existing individual reservations, including reservations with pre-paid/non-refundable rates that are typically more restrictive, we will allow date changes/postponements to a new booking within 2020 without a charge up to 24 hours prior to arrival as long as the change is made by 31st March 2020 for bookings with a travel date prior to 30th April. Please note that rate changes would apply to your new booking. For guests making new individual reservations between today and 31st March, 2020, we will allow those reservations to be changed or postponed at no charge up to 24 hours before a guest’s scheduled arrival date for bookings arriving until 31st May 2020.

Please contact the hotel reservations team for the most up-to-date information and for additional details about availability and exclusions.

 

Coronavirus Travel Update and CCA emergency regulations regarding travel

https://guernseytrademedia.com/press-media/news/coronavirus-travel-update-and-cca-emergency-regulations-regarding-travel/

To be clear, the States of Guernsey Government is advising not to travel for non-essential reasons. You will see tighter boarder control and your visitors will be required to self-isolate for 14 days immediately upon entry to the Bailiwick. This is enforceable by law and failure to comply will be an offence.

Please also note that flights and sailings have been scaled back reducing passenger movements further. Here is a list of the resourced pages for our carriers and their latest updates. https://guernseytrademedia.com/press-media/news/update-from-our-air-sea-carriers/

All UK customers, especially those who have made their own travel and accommodation arrangements should be advised to seek more information before taking any action that could result in financial loss.  Information is available from consumer facing websites such as:

https://www.abta.com/tips-and-advice/is-my-holiday-protected

https://www.moneysavingexpert.com/travel/holiday-rights/#personal

Alternatively, they should contact Trading Standards or Citizens Advice for assistance:

https://www.tradingstandards.uk/consumers/support-advice

https://www.citizensadvice.org.uk/

In the meantime the current advice from the States of Guernsey about Coronavirus can be found at https://gov.gg/coronavirus

In this very fast-moving situation where restrictions and requirements to self-isolate are changing and increasing, we appreciate your understanding in these unprecedented times.

If you want to talk to our team, we are available by phone or email, please get in touch.


On behalf of the whole team, we would like to thank you for your continued support and loyalty at this testing time.

We look forward to seeing you soon!

#GuernseyTogether